1. Do you replace or repair cracked / damaged window putty?
We do not do window putty, this is work for a glazier/glass company.
2. Do you repair broken glass or broken windows?
We do not repair broken glass, this is work for a glazier / glass company.
3. Do you do full window restoration, including painting?
Our work is focused on servicing the operating aspects of the joinery. For paint stripping, painting and refurbishment, we recommend the services of a painter / decorator. When we do retrofit double glazing, some refurbishment is included, but final painting will still be required.
4. Is there a warranty on double glazing?
Yes, our IGU’s (Insulated glass units) are manufactured by accredited manufacturers who make our IGU’s to the relevant Aus / NZ standards and are covered by a 10 Year guarantee under the NZ Building Code.
5. Mullions, timber glazing bars:
The ‘bits of wood’ in the panes of glass (usually a single vertical strip down the middle of a sash window) is called a mullion. Some people like to retain these to retain the character of the home, others are happy to dispense with them to have a clear view. We are happy to oblige on either account.
6. What is double glazing? - Do you add a second layer of glass or acrylic over existing glass?
No. Products that add a second layer are not true double-glazing. Double-glazing involves replacing the single layer of glass with a newly manufactured IGU (Insulated glass unit) which is two panes of glass separated by a butyl spacer. The air between the two panes of glass is specially dried to prevent moisture or condensation forming between the two panes of glass.
7. Do you double-glaze lead lights?
Yes, lead lights can be ‘encapsulated’ into an IGU. Get in touch for more information.
8. Lead lights: Do you service or repair lead lights?
No, this is specialist work done by lead light and stained glass specialists. Feel free to get in touch if you require a referral.
9. What areas do you service?
We service the greater Auckland area, and in exceptional circumstances, may consider doing work outside of the Auckland area. Feel free to get in touch.
10. Where are you based?
Our workshop is in East Tamaki, Auckland.
11. Do you do window sill replacement?
No, window sill replacement is best done by your builder.
